Frequently Asked Questions

Location

Where is the Hotel? The Hotel is situated at Edinburgh International Airport, at Ingliston, EH28 8AU. The hotel is a 5 minute shuttle bus journey from the Airport and a 20 minute bus or car ride from Edinburgh City Centre.

What is the postcode for the hotel? EH28 8AU

What is the nearest Airport? Edinburgh International Airport – 5 minute Shuttle Bus journey from bus stance 9.

What is the nearest Train Station? Edinburgh Waverly Station is located on Princes Street, Edinburgh City Centre which is a 20 minute car or bus ride from the hotel.


 

Rooms & Accommodation

What room types do you have? Bedrooms are available as twin or double rooms and some also have sofa beds allowing up to 4 people (2 adults 2 kids) to share a bedroom. Please ask in advance if you would wish a room with sofa bed.

We also have accessible bedrooms available, please advise us of any special requirement when booking (these rooms are subject to availability).

How many people can stay in one room? 2 adults per room and in some cases up to 2 Children can be accommodated in addition please call direct.

Does the internet rate include breakfast? A free Express Start Breakfast is available to each guest.

What are the standard check-in and check-out times of the hotel? Check-in times are 14:00pm and check out is 12:00pm

Do you provide a service for late check-out? Late check-out can be requested and is subject to availability dependent on time check out required and availability a fee may apply. Please check direct with the Hotel

Do you have rooms with a bathtub? No

Do you have non-smoking rooms? All rooms are non-smoking

Do you have accessible rooms? We have 5 Accessible rooms in total.


 

General

What age do you class as children for Hotel purposes? Kids ages 12 and under stay & eat for free when sharing their parents’ room, which means it’s easy to bring the crew along for some fun. Kids Eat Free is available for kids age 12 years old and under when ordering in the hotel’s restaurant from the Kids’ Menu and when accompanied by a family member dining from the regular menu. For registered guests only. Limit 4 kids per dining family.

Is there a safety deposit box available at the hotel? All our guest rooms have in room safes

Who do I speak to with a question on my reservation? Call our reservations department on 0131 333 4331

Is there car parking at the hotel? Onsite car parking is available to all guests and conference delegates. Park, Stay & Fly packages are also available.

Do you have cot beds? Yes should you require please arrange direct with Hotel when booking

Do you provide high chairs? Yes

Do you accept Tesco clubcard vouchers? No

What happens if I need to cancel my booking? Dependent on the deal or rate booked terms and conditions apply. Some rates are non-refundable and on cancellation the full stay is chargeable. Rates booked without advance payment terms can be cancelled before 16:00pm on the day of arrival at no charge, bookings cancelled after 16:00pm on the day of arrival are charged the first nights’ accommodation in full. Please ensure you contact the Hotel or our central reservations team and receive a cancellation number for your records. Terms and conditions will be explained when you make your call

What do I do if I have a special request? Speak direct with the Hotel and we will do our best to accommodate your request. Call our in house reservations/reception team on 0131 333 4331

How can I book an boardroom? Contact hotel on 0131 333 4331


 

Food & Dining

What options for dining are there in the Hotel? A free Express Start Breakfast is available for each guest. We also have a full Dinner menu available from 5pm to 10pm daily and there is also a 24 Hour Snack Menu available in the Bar/Lounge area.

Is a special menu available for children? Yes a children’s menu is available

Do you have 24 hour room service? No, room service is not available.


 

Business Travel

Can I connect my laptop in the room? Yes. Free wifi is available throughout the hotel for all guests.

Do you offer special corporate rates to companies? Yes. Please contact our Sales Manager by email on frances.crolla@interstatehotels.com or by phone on 07932 160084.